Accelerate your future
You know that they you must look for and deliver positive shifts in customer experience, and access how you are organised and face the marketplace.
Yet even with that recognition and oft stated ambition, like many leaders you are unable to turn genuine intent into meaningful action, effective change and sustained success.
'Business just gets in the way'
'I don't have time to plan'
'There are so many considerations'
'We don't have the capability'
Sound familiar? So how do you get there?
Accelerate your future
The fact that you aren't where you want to be, should be enough motivation
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Leveraging advanced commercial, cX and operational capabilities, and a broad base of project and change management expertise, John Carman as litmus360 works with you to turn your best intent to change into action, outcomes and success.
Working with management, stakeholders and their teams, John proactively and positively influences people and teams, a highly capable project, change and commercial leader, focused on people, performance and customer experience.
In all programs his focus is ownership, engagement and accountability at all levels.
Engage | Understand | Focus | Develop | Change | Measure | Perform
About John Carman
John has been successful in leading and managing teams through organisational, process and behavioural change and transformation in medium to large service related businesses for more than twenty years - his success underpinned by genuine experience, and strong commercial, operational, planning and change management skills.
More recent projects include :-
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Commercial Transformation Project Manager and Change Lead with ASX listed Domain Group (tech, data and residential/commercial property 'marketplace') where he worked with the ELT and senior commercial, operational and people teams to deliver an accelerated commercial transformation program across ANZ,
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Change Lead with ASX listed Scentre Group (owner operator of 40 Westfield centres across ANZ), where he worked with Leasing Leadership, Technology, Finance and People teams to realise their key 'partnership' strategy, including the implementation of Salesforce and evolution of team work practices and behaviours,
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Interim Sales (Change) Lead with KinCare (privately owned national health services provider) to review, solution and implement the change required as to how customers are introduced to their services. Despite a complex stakeholder mix, he achieved alignment and agreement seeing a refreshed, organised, enthused and collective approach to market,
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Business Consultant with Mable (online NDIS and HCP service provider and digital disruptor) to qualify the potential of a recognised customer (business) channel, recommendations, go forward, road map for engagement and execution,
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Business Consultant with HomeMade (online self management enabler of support services) leading the refinement of the customer experience journey, including training needs analysis, creation and delivery, as well as leader coaching on the fundamentals of change.
Prior to establishing litmus360 in 2018, John held senior state based and national operational and sales leadership roles with News Corp Australia over a ten year period.
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As the Director of Sales Operations he and his distributed national team provided operational support to the commercial functions across Australia, focused on the strategic and tactical optimisation of an evolving, complex and dispersed sales force and leadership hierarchy,
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This included CRM (Salesforce) optimisation, sales organisation development and optimisation, standardisation (and and centralisation) of a reward mechanism aligned to objectives, territory management framework and planning, process standardisation and so on.
John has also led multi channel national sales teams (with responsibility for tens to hundreds of millions in revenue), and has senior leadership experience in media, commercial and executive recruitment, advertising and digital startups.
On a personal level, John is a friend, team leader and volunteer to the disadvantaged patrons of Rough Edges in Darlinghurst/Kings Cross, supported recent Afghani refugees as a career mentor via Deakin Create, a career mentor for UNSW and during Covid provided pro-bono support to The Big Issue. John is the father of two generally awesome young adult children, loves salt water swimming, pilates, walking and lycra free bike riding.
